BOOKING & CANCELLATION POLICIES
BOOKING POLICY
(NEW CLIENTS) an intake form will be sent via text to the phone number you provide when booking. The form is mandatory and no exceptions will be made. we are not responsible for potential connectivity / technological issues if you wait to fill out the form in office. it is advised that you fill out the form well in advance before arriving to your session to avoid any delays or possible denial of services.
We are by appointment only. Therefore we lock the front door during sessions. If you arrive more than 10 minutes early our front door may be locked.
in order to optimize my schedule i may occasionally reach out to make minor shifts in appointment start times. I appreciate your accommodation.
CANCELLATION POLICY
A 48 hour cancellation notice is required. If you cancel/reschedule outside of a 48-hr period prior to your scheduled appointment time you will receive a full refund.
If you cancel/reschedule in less than 48-hrs of your scheduled appointment time you will be charged for 100% of services.
If you no-call/no-show to your appointment you will be charged for 100% of services.
if you ARE TARDY WE WILL WORK WITH THE REMAINING TIME AVAILABLE FOR YOUR SESSION- YOU ARE STILL RESPONSIBLE FOR THE ENTIRE COST OF THE ORIGINAL SESSION. IF YOU NEED TO SHORTEN your scheduled session you are still responsible for the entire cost of the original session. If the therapist has time you may extend the length of your session at the intended cost of time.
I understand that unforeseen events can occur in the day to day. If you need to cancel and/or re-schedule outside of our policy range I will consider waiving fees on a case by case basis.
weather POLICY
safety is important to and I'm NOT asking anyone to endanger themselves. However, this is maine and it is no surprise that snow falls every year. please do what you need to ensure that you make it to your appointments on time. if the weather channel and media in general regularly influences your life choices you might not be the client for ME. occasionally I may reach out about reschedules during inclement weather but I truly keep this to a minimum. stay alert, stay off your phone, and give yourself plenty of time.
Please understand that I suffer direct income loss due to cancellations that could have been filled with clients eager to receive treatments. Thank you for understanding that My time is just as valuable as your own.
Misconduct
any illicit or sexually suggestive, flirtatious remarks, advances, hints, or jokes made by a client at ANY juncture During the course of working together will result in immediate termination of the session and/or client/therapist professional relationship, and the client will be liable for payment for the full scheduled appointment AND NEVer to return.