ROAM BODYWORKS POLICIES

The following policies apply to all Roam Bodyworks clients and appointments.

By booking an appointment, you acknowledge and agree to the policies outlined below.

Booking & Cancellation

Roam Bodyworks is a self-managed, online-booking practice. Each client maintains their own account, books their own appointments, and manages their own cancellations and reschedules. A valid card must remain saved to your account.

48-hour deadline: Cancellations and reschedules must be made at least 48 hours before your appointment start time.
Advance payment (New Client Only): Your card on file is charged 72 hours before your appointment.
Declined payment: If the card does not process, your appointment is immediately canceled and released for someone else to book. You will not be contacted for alternate payment, and payment upon arrival is not an alternative.
Late cancellation/no-show: Cancellations, reschedules, and missed appointments within 48 hours are charged 100% of the scheduled service price. You will not be charged for any additional enhancements.
Repeated rescheduling: Clients are limited to 5 reschedules per calendar year.

I appreciate your understanding that my time and livelihood are just as valuable as your own.

Punctuality

Please arrive 5–10 minutes early and ready to begin at your scheduled appointment time. Late arrival reduces your session time; appointments still end as scheduled and the full service price remains due.

Please account for ordinary travel delays—including traffic, construction, school buses, unfamiliar roads, and weather—when planning your arrival.

Weather

This is Maine—snow and winter weather are a normal part of the year. Routine weather does not automatically cancel appointments or waive the cancellation policy. Please consider the forecast, your vehicle, and your personal comfort with winter driving before the 72-hour cancellation deadline and allow additional travel time when needed.

On the rare occasion that Roam Bodyworks determines the studio must close due to unsafe conditions, affected clients will be contacted directly and will not be charged for the canceled appointment.

Client Conduct

Physical Boundaries

Normal, incidental, or reflexive movement during a massage is understood and is not considered misconduct. Clients are, of course, also permitted to make ordinary adjustments necessary for their own comfort, including repositioning their body, adjusting the draping, scratching an itch, or briefly adjusting their g*enitalia for comfort. These normal bodily actions are not considered inappropriate conduct.

Clients may not, however, intentionally reach for, grasp, hold, or otherwise initiate inappropriate physical contact with my hands, feet, legs, or body. Likewise, deliberate s*exualized touching of oneself, intentional exposure, or other s*exually suggestive physical behavior is strictly prohibited.

The distinction is simple: ordinary movement and necessary adjustments for comfort are completely acceptable; s*exualized behavior is not. S*exualized or intentionally inappropriate physical conduct will result in immediate termination of the session and the client–therapist professional relationship.

Communication & Professional Boundaries

The client–therapist relationship is strictly professional, both in the office and outside of it. Text and email communication should be limited to matters reasonably related to appointments, scheduling, your account, services, or other necessary business communication. These channels to initiate personal, intimate, flirtatious, sexually suggestive, or otherwise boundary-crossing conversation.

If you’d like to share positive feedback about your experience, I genuinely appreciate it—but please share it in a GOOGLE REVIEW rather than through personal text or email. Tell others, not me! Reviews are the appropriate place to share how much you enjoyed your session, how you felt afterward, or what you appreciated about your experience.

Sexually suggestive or flirtatious remarks, innuendo, hints, jokes, advances, propositions, or other inappropriate conduct will not be tolerated at any point—before, during, or after an appointment, whether in person, by text, email, or any other form of communication.

Violations of these professional boundaries will result in immediate termination of the session and/or client–therapist relationship. If a session is terminated due to client misconduct, the client remains responsible for the full cost of the scheduled appointment and will not be eligible to book future appointments.

Client Privacy

Your privacy is important. Many clients refer spouses, partners, family members, friends, and other people with whom they have personal relationships to my practice. Each client relationship remains separate and confidential regardless of any relationship clients may have with one another outside of my practice.

I will not discuss another client’s sessions, body, health information, treatment, conversations, experiences, scheduling, or care with you, nor will I discuss yours with them. Please do not ask me to disclose, confirm, interpret, relay, or become involved in information concerning another client’s care or experience.

I will not participate in triangulation between clients. Do not use me, my practice, or alleged statements or actions by me as an intermediary in a disagreement, conflict, or personal relationship. Do not attribute statements, opinions, recommendations, disclosures, or other communications to me that I did not make, and do not misrepresent private information as having come from me.

Attempts to obtain another client’s private information, involve me in interpersonal conflict, misrepresent my communications, or otherwise use the therapeutic relationship to triangulate another person are violations of professional boundaries.

These boundaries apply equally to spouses, partners, relatives, friends, coworkers, and any other clients who know one another outside of my practice. A personal relationship with another client does not create access to their information or make me a participant in that relationship.

I reserve the right to terminate any or all affected professional relationships when confidentiality, trust, or professional boundaries have been compromised, or when continuing the therapeutic relationship is no longer appropriate. I am not obligated to mediate disputes between clients or continue working with individuals whose interpersonal conflict has been brought into my practice.

In short: I do not discuss my clients with one another, and I do not participate in triangulation. Do not attempt to involve me in it, and do not use my name, words, or practice to create it. If someone claims otherwise, understand that it is contrary to my clearly stated professional boundaries.

Gifting Sessions

Roam Bodyworks no longer sells electronic gift cards or gift certificates. Previously issued electronic gift certificates will continue to be honored according to their applicable terms.

A complimentary printable gift PDF is available for anyone who would like to present a Roam Bodyworks session as a gift. The PDF itself has no monetary value and is not a gift card, gift certificate, or form of payment.

Roam Bodyworks does not collect, hold, manage, track, or guarantee money associated with the printable PDF. The giver may provide the recipient with cash or another independently purchased form of payment at their own discretion.

Any dollar amount written on the printable PDF is an arrangement between the giver and recipient; Roam Bodyworks is not responsible for that amount.

Electronic Gifting:

Multiple payment cards can be saved to a client account. Simply add your card to the recipient’s account, select “Save card on file,” and it can be used to pay for their session. The recipient still books and manages their own appointments.