01
How to Become a Client
Create your own account, book your own appointment, complete your intake, and keep a valid card on file. Roam Bodyworks is an online-booking practice only. We do not hold or reserve bookings by text/phone/email. Do not book an appointment for someone else on your account – no matter the occasion. New Clients: Must have a completed an electronic intake form on file associated with their account. It will be emailed to you after booking. Check spam folder if you don't see it in your inbox. Please complete 72 hrs in advance to your session. No form = No massage. No exceptions. Please do not create duplicate accounts under several different emails- keep to one account. Be sure to enter info correctly to receive confirmations and important info. New Client Payment Policy 72-hr Pre-charge: A credit card is required to book any appointment. This does not authorize a charge. To be charged, you must separately click “Save Card on File.” At the 72-hr mark, if your card has been not saved on file or the charge declines, your appointment will automatically be cancelled. You will not be contacted to retrieve the payment info. In this instance, your reserved time will be considered forfeited on failure to comply with this 'new client policy. Thank you for your cooperation.
02
Appointment Start Times
Sessions begin on the odd hour — 9, 11, 1, 3, 5. Please choose from these start times when booking. The booking calendar may occasionally display additional start times, particularly when viewing availability further in advance. Please choose an appointment beginning on the odd hour: 9, 11, 1, 3, or 5. If these times are no longer showing as available you may book the remaining times shown. At the end of the day: no one is guaranteed the start time they see on the calendar. I optimize my schedule to fit my practice. In the rare chance I need to make a minor adjustment it will be communicated through the automated system. If you stick to the start time rules listed above I most likely won't need to make any adjustments to your appointment start time.
03
Booking & Payment
New Clients: Payment is processed 72 hours in advance before your first session. A credit card is required to book any appointment. This does not authorize a charge. To be charged, you must separately click “Save Card on File.” At the 72-hr mark, if your card has not been saved on file or the charge declines, your appointment will automatically be cancelled. You will not be contacted to retrieve the payment info. In this instance, your reserved time will be considered forfeited on failure to comply with this 'new client policy. Thank you for your cooperation. Return Clients: Payments are processed before your session begins so that you can make an effortless exit after your session ends. Multiple payment cards can be saved to a client account. Simply add your card to the recipient’s account, select “Save card on file,” and it can be used to pay for their session. The recipient still books and manages their own appointments. Booking: Availability changes as appointments are booked, canceled, or added – it's worth re-checking the calendar for new openings. If you see an appointment that works for you, you are welcome to book it—including same-day openings. *(If you are a new client be sure to fill out your intake form immediately to avoid delay when you arrive, check your spam folder.
04
Before Your Appointment
Make sure you're going to the right location and that you have the correct day/time lined up with what has been confirmed via automated booking confirmations. If you enter 'Roam Bodyworks' directly into your navigation app you will be directed to our location. Alternatively, if you click the address at the footer of this page Google Maps will take you directly to our location. Do not navigate by manually entering the physical street address. Doing so will direct you to the wrong location. Please plan your travel accordingly and allow enough time for traffic, weather, unfamiliar roads, and finding the studio. Getting lost or arriving at the wrong location does not extend your scheduled appointment time. Your required intake must already have been completed through your booking account at least 72 hours before your appointment.
05
Arrival & Studio Etiquette
Arriving 5–10 minutes early is a good idea. This gives you time to park, use the restroom, settle in, and be ready when your session begins. Appointments begin and end at their scheduled times. Late arrival reduces your hands-on session time and does not change the scheduled end time. Roam Bodyworks is a quiet, private practice. Please keep voices low and silence your phone while inside the studio. Please have a seat in the waiting area downstairs and you will be greeted before your session. No shoes in the studio.
06
Cancellations & Reschedules
48 hours' notice is required for cancellations and reschedules. Cancellations and reschedules must be made at least 48 hours before your scheduled appointment start time to avoid a charge. Clients are responsible for managing their own appointments through their online booking account. Please use your account to cancel or reschedule rather than contacting Roam Bodyworks to make routine scheduling changes on your behalf. Changes made within the 48-hour cancellation window, as well as missed appointments, are charged 100% of the scheduled appointment time cost. You will not be charged for any extras you may have added. Repeated rescheduling is limited to 5 reschedules per calendar year. Navigate to our policies tab for more info regarding cancellations, weather policy, and more. Thank you for understanding that my time & livelihood are just as valuable as your own.